Our Team

Chantal Torrain
Chief Executive Officer and Founder
Chantal Torrain is the Chief Executive Officer and Founder of LaLa Healthcare Solutions. She began her nursing career at the age of 18 and worked at Baylor in Dallas for 15 years. After that she began working as a home health nurse for ventilator-dependent patients. She eventually transitioned into home health management where she successfully opened and managed offices across Texas. In 2013, she founded LaLa Healthcare Solutions, and in 2021, she opened Parker’s Room Lab, a training facility specifically designed to train and certify home health nurses. Chantal is also a sitting board member of the Texas Association of Vocational Nurse Educators (TAVNE). Chantal’s life purpose is to forever change the home health industry and restore nurses’ pride and power by educating them to be certified Home Health Nurses.
Joshua Ellis
Chief Operating Officer
Joshua Ellis has worked in senior management in the home health industry for over 10 years prior to joining LaLa HCS. He has expertise as a service coordinator and operations manager, from handling payroll, HR duties, billing, and market projection and growth. These experiences eventually led him to LaLa in 2019 where he now works as the Chief Operating Officer.
Estevan Hernandez
Regional Director
Estevan Hernandez has 6 years healthcare industry for over. His career started after graduating from Concordia University in Austin, TX where he met his fiancé, majored in Kinesiology, and played baseball. Starting as a Client Service Supervisor out of college, he was in entry-level management where he learned to grow and care for his families and nurses day in and day out. He now oversees operations for both Plano and Dallas locations as LaLa continues to grow and expand. His main duties include the onboarding process, payroll, and reporting for both locations.
Wellington Lemus
Executive Director (Plano)

Wellington Lemus began his career as a Scheduler Coordinator within the home healthcare industry in the fall of 2018. This awakened his passion to help families find the perfect nurses for their children and family members.  Being bilingual allows him to connect with his Spanish-speaking clients without losing a beat. In his day-to-day. Wellington collaborates with his Plano team to find and execute shifts between nurses and their clientele. He ensures their nursing pool is well equipped to meet client needs, equipment, and nursing staff diversity and leads payroll efforts. When he’s not in the office Wellington loves spending quality time with his wife, two kids, and two German Shorthaired Pointer pups. On weeknights and weekends, he serves his local community church as an Electric Guitarist and Music Director. As a family man, he takes his drive of caring for others into his professional environment by delivering exceptional customer service and support. 

Michelle Brill, RN
Clinical Educator

Michelle Brill, RN is the Administrator and Clinical Educator for LaLa. She helped develop and leads the classroom curriculum for Parker’s Room Lab. She has eight years of experience in pediatric and geriatric care. Michelle’s passion is caring for patients, their families, and our nursing staff. In her downtime, she enjoys camping and trips to the beach with her family and their dogs and cat. Michelle enjoys reading, learning, and applying different materials to everyday life. She aspires to educate others to achieve their best in hopes to cultivate efficiency on best nursing practices and help provide a better quality of care in the home care setting.

Brittney Fischer
Human Resources Director

Brittney Fischer has always had a heart for the home health industry. She had a younger sister who was born handicapped, and she and her family experienced firsthand the benefits of good home health care. Brittney witnessed the care of a child in her own home and now serves as the Human Resources Director for LaLa. She has worked with LaLa since 2020 and is excited about the exceptional care LaLa will continue to provide others in the future.

Annie Evans
Authorizations Specialist

Annie Evans is LaLa’s Authorization Specialist, assisting patients who need treatment requiring insurance carrier pre-authorization. She interviews patients to assess their medication needs and liaises with insurance companies and nurse managers for prior authorization approval. She is responsible for taking pre-authorization information from the client or the representative and checking whether these are consistent with the system. Annie enjoys her time with LaLa and how the company makes an impact on patients whether it’s PDN or PCS. Her job helps her take care of her children and family with the flexibility of working in the office or remotely.

Brianne Thompson
PCS Director

Brianne Thompson has always had a desire to help others and thought she would do so as a teacher until she stepped into Carrington College’s medical assistant program in 2013. She has loved the medical field ever since and even served as an attendant for LaLa in their early years. In December of 2021 she returned as LaLa’s PCS Recruiter. The department has soared ever since her arrival. She enjoys traveling in her free time, with plans to see all 50 states.

Brenda Kemp
Alternate Administrator

Brenda Kemp, RN wanted to be a nurse very early in life. She graduated high school and then attended a vocational school where she received her LPN license in Louisiana. She later moved to Dallas and received her RN license from El Centro Community College. Brenda has spent many years in bedside nursing, charge, clinical management, private duty, and agency staffing. In 2012, she left Baylor Medical Center of Dallas and continued nursing in home health. She began working as an Alternative Administrator at LaLa in 2018 and believes this has been the most fulfilling and satisfying of all her home health experiences. Her other position at LaLa is co-coordinating PAC/PCS chart audits and home assessments for clients. Brenda’s vast knowledge of nursing makes her one of LaLa’s most treasured employees.

Natalie Stephenson
Collections Director
Natalie Stephenson is a recent graduate of the University of North Texas at Dallas’s psychology department. During her time enrolled, Natalie was a member of the Intrapersonal Processes Lab where she conducted and published research focusing on morality and moral decision making. She has nearly a decade of experience in medical coding and billing and is a certified medical coder. For fun, Natalie likes to paint, travel, garden, and volunteer.
Felicia Romo
Billing Director

Felicia Romo was born and raised in Dallas, Texas. She started her journey at PCI in March 2019. She then joined LaLa Healthcare Solutions in November 2019 as a Billing Specialist and has since been promoted to Billing Director. Her expertise is in handling day-to-day accounting functions and her knowledge of overseeing and streamlining billing/collections processes. Felicia was awarded LaLa’s Employee of the Month in June of 2022. She enjoys spending time and making memories with her son, reading, traveling, cleaning, watching movies, and baking.


Jessica Mendietta, LVN
Quality Assurance Nurse (Dallas)

Jessica Mendietta, LVN is the Quality Assurance Nurse for LaLa Healthcare Solutions. She is responsible for maintaining client files, preparing for audits, and reviewing nursing documentation for appropriateness. Jessica also assists with quality assurance and policy compliance training programs by developing reference materials and monitoring policies and procedures to resolve inadequacies in clinical documentation. She works to resolve any issues with nurse charting and recommends changes to procedures. Jessica began her career in 2015 and has always wanted to work in pediatrics. She is a wife and mother and enjoys spending time with her family.

Lizbeth Reyes
Scheduling Coordinator (Dallas)

Lizbeth Reyes is a Scheduling Coordinator in LaLa’s Dallas office. She has been in the home health industry for over 10 years. Providing good care for patients in the comfort and safety of their own homes is what she loves most about her work. The smile and joy of a patient are her greatest satisfaction. She is a wife and mother of two boys and one girl.